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Frequently Asked Questions


The initial payment will be processed within 24 hours once we have received and approved your reservation. A non-refundable pre-paid rent of $500 or $1000 per term, per unit (depending on the size of the unit) is processed for bookings made further than 90 days in advance. If the booking is inside 90 days of arrival or the total booking is less than $500, we will charge the full amount at the time of booking. All remaining balance is due 90 days prior to your stay, and will be charged automatically to the credit card provided, unless we are otherwise notified.

We accept Visa, MasterCard, and American Express.

In lieu of a standard security deposit, a non-refundable damage waiver fee of $19.80 per night is included in your reservation.

If a reservation is cancelled within 90 days of check-in, you will be refunded tax, turnover, and damage waiver fees. Service fees are not refundable. If we are able to re-rent the property for your time spot, you will be refunded whatever rental funds we are able to re-rent the property for at that time, less a $500 per term, per property re-rent fee. We cannot make any guarantees on whether or not we will be able to re-rent the property and it may be rented at a lower rental rate than was originally paid. If cancelled outside of 90 days, the $500 per term per property prepaid rent is non-refundable. For peace of mind we recommend that you purchase Risk Free Cancellation. Risk-Free Cancellation Charge allows you to cancel within 48 hours of arrival and receive a full refund minus the Service Fee and the Risk Free Cancellation Charge. All cancellations must be submitted in writing.

Risk-Free Cancellation allows you to cancel within 48 hours of arrival and receive a full refund minus the Service Fee and the RFC Charge. Risk Free Cancellation is 6% of the total rental charge and can be added to your reservation within 24 hours of booking.

A one time turnover fee is required for our turnover services for customary cleaning and restocking of your unit. Daily cleaning service is not included.

Daily maid service is not included, however, can be added to your reservation by request

CHECK-IN: Check in time is 4:00 p.m.

Please go directly to the property any time after 4:00 p.m. using the property address and Door Code on the Kigo guest portal. Time is needed to clean the property between guests, make any repairs, and even if you have gone to the property before check-in and do not see anyone there, the cleaners/landlord may not have arrived yet to service the property.

$75 Early Check In: 10am when available

CHECK OUT PROCEDURES: On your departure date all units must be vacated and keys returned to the lockbox no later than 11:00 a.m. There is a service charge of $25.00 for lost keys.

$75 Late Check Out: 4pm when available

Early Check In and Late Check Out are not always available but we will do our best to accommodate our guests if at all possible.

$75 Early Check In: 10 am when available

$75 Late Check Out: 4 pm when available

Basic cable, internet, trash are included in the rental amount. For monthly reservations or reservations of 21 days or longer electric and water fees combined up to $175 per month will be included. Electric and water fees combined over $175 per month will be charged back to the guest.

Unless specifically noted NO PETS are allowed in the property. The pet fee is $125 per pet. Reports of unauthorized pets may result in the termination of this agreement with no refund. Guests without approved pets will be charged an additional $250 pet fee.

Internet service is provided in most rentals. Guest assumes all responsibility for self and their guests in the legal use of internet service. Guest and all occupants will refrain from all illegal conduct including but not limited to infringing on copyrighted materials such as music, movies, videos or published works which is against the law. Guest understands that they may by liable for any such abuse which occurs during the time of their occupancy.

Guests assume all responsibility for behavior of self and their guests and agree to abide by all rules and regulations of the condominium or development. The total number of persons allowed in the property at any time is restricted to the stated limit for each property. This limit includes all persons of any age occupying the property, regardless of available bedding. Eviction without refund is the penalty for guests that do not abide by the rules, regulations or restrictions. Should guests behavior necessitate eviction (including a complaint of noise or any other violation set forth by the County of Greene in the City of Greensboro, County of Putnam in the City of Eatonton, or any applicable condominium or homeowner’s association rules and regulations) all prepaid rents and deposits shall be considered earned. No occupants under the age of 25 are allowed unless accompanied by parent or legal guardian

Do Not have personal mail, United Parcel Post or Fed Ex packages sent to this property as most owners have a forwarding order in effect and your mail will be forwarded to them. Golf clubs can be shipped directly to the property with return packaging and scheduled return pickup in place from the property on the checkout date.

The property you have rented may have a spa, hot tub or pool on premises. Guest agrees to assume sole responsibility for the safe and proper usage thereof, by all occupants and visitors. Guest shall use this amenity in a careful and proper manner. Guest is at no time to turn on pool heat or pool chillers. Damage to these items will be the responsibility of the guest. Proper swimming attire is required at all times. St. James Vacation Homes cannot warranty amenities provided through home owner associations, including, but not limited to pools, hot tubs, club houses, tennis courts, golf facilities, and picnic & beach facilities.

Smoking is not permitted inside any rental. Smoking is permitted outside the property, please be courteous and remove cigarette ash and butts. Do not extinguish cigarettes or cigars on any deck area. Any interior smoking will result in additional cleaning costs including but not limited to use of “smoke away” bombs, carpet, curtain and upholstery cleaning.

A minimum number of nights may be required during holiday periods and/or community events.

No refunds will be given for storms or inclement weather.

Boat, Jet Ski’s and Boat Lifts at any property are off limits to all guests. Guests may rent boats and jet ski’s from Marinas around the area and may tie them up appropriately to the owner’s docks.

Maintenance and housekeeping staff are here to make sure your vacation home is in the best condition that it can be. If you should discover otherwise, please report it to us immediately and we will correct it as quickly as possible. However, due to our remote location & availability of repair service no guarantees of repairs will be made and no refunds will be given for malfunctioning equipment or loss of public utility. In addition, no refunds will be given for acts of God, government, weather or road closings. There will be no refund due to a loss of amenity if it is not reported during your stay.


If you have been considering buying a Lake Oconee or Lake Sinclair home as an investment in the vacation rental market, we can help! You can enjoy earning passive rental income without the responsibilities and worry and potentially add to your investment inventory. Reach out to us today for a complimentary consultation. We look forward to meeting you!

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